Frequently Asked Questions
Everything you need to know about bringing Forom into your home.
What is the typical lead time for furniture delivery?
In-stock items typically ship within 3-5 business days. For larger furniture pieces or custom upholstery, delivery can take between 4 to 8 weeks depending on your location and the specific artisan craftsman.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for most large furniture items. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most accessories and decor within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order has been processed, you will receive a confirmation email with a tracking link. For freight shipments, our delivery partner will contact you directly to schedule a convenient drop-off window.
Are your products covered by a warranty?
Forom stands behind the quality of our curation. All furniture pieces include a one-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.